How we handle your information.
What we collect
When you request a scan we collect the details you submit: your name, email, phone (if given), the service you are interested in, and your description of what is showing up. If you become a client, we also process the findings surfaced by our monitoring on your behalf inside your console.
Why we use it
- To evaluate your matter and prepare your removal assessment.
- To contact you about your request and, if you engage us, to carry out the work.
- To operate and secure the console and reporting you use.
What we do not do
We do not sell your information, and we do not add you to a marketing list from an intake request. Your submission is used to evaluate and, if you choose, handle your matter.
Sharing
We share information only with the service providers needed to deliver the work (for example, hosting and infrastructure), and where required to act on your behalf with publishers, platforms, hosts, registrars, or search engines. We share when legally required.
Retention & your choices
We keep intake and matter records for as long as needed to provide the service and meet legal obligations, then delete or de-identify them. You can ask us to access, correct, or delete your information by emailing intake@reputationhound.com.
Security
Access to client consoles is restricted, and matter data is handled on a need-to-know basis. No method of transmission or storage is perfectly secure, but we take reasonable measures to protect your information.
Contact
Questions about this notice: intake@reputationhound.com.